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Learn How to Become a Training Provider

The Workforce Innovation and Opportunity Act (WIOA) provides for eligible providers of training services programs (ETP) to receive WIOA funds for eligible participants enrolled in an approved training program. ETPs, unless exempt, are subject to initial and continued eligibility requirements. ETPs are not guaranteed participant referrals. Referrals will be based upon an assessment of the participant’s aptitude, abilities, geographic location, interests, costs, and other relevant information.

Effective July 1, 2024, training provider representatives will be required to utilize the new statewide ETP Portal to apply for initial and continued eligibility for inclusion on the state ETPL and any local ETPLs. Through the new portal, ETPs will also be able to directly manage the training institution’s information, programs of study and student performance. The ETPL, along with the new ETP Portal, are maintained in Employ Florida, the state’s labor exchange and case management system.

Employ Florida (State ETP Portal)

All eligibility determinations are made based on the review of required information submitted through the ETPL portal in Employ Florida. The State ETPL Coordinator will approve or deny the application and will notify the training provider of approval or denial through either Employ Florida or the preferred mode of communication outlined in the application for initial/continued eligibility. If you have additional questions, please contact the State ETPL Coordinator at [email protected]

If approved, the training provider and programs will be added to the state ETPL.

CareerSource Hillsborough Pinellas’ (CSHP) ETPL is a locally curated subset of the state ETPL. It is developed according to local policies, additional requirements for training providers, programs of study, customer demand, the Targeted Occupations List, and the proximity of training facilities to the individuals served by CSHP.

WIOA is a federally funded program designed to support jobseekers in obtaining industry specific credentials and/or certification in job training in a local in-demand occupation. Click on the following link for Approved Training Provider Programs and Targeted Occupations Lists

Questions or comments regarding CSHP ETPL may be directed to Melissa Carroll, Fiscal Compliance Coordinator at (813) 397-2026 or [email protected]

Complaints Procedure

Customers may file complaints, at any time, about a CareerSource Hillsborough Pinellas education or training provider. We ask that all complaints be submitted in writing and, at a minimum, include the following information:

  1. The name of the provider, physical and mailing address, telephone number.
  2. The name of the educational program or service received from the provider.
  3. Contact information – phone number and mailing address – of the person filing the complaint.
  4. A detailed description of the problem or issue; the reason for the complaint.

Participants should mail or email their complaints to Doug Tobin, EEO Officer, CareerSource Hillsborough Pinellas, 4350 West Cypress Street Suite 875, Tampa, FL 33607,  [email protected]


Inclusion of information regarding any program of training services or any institution, organization or individual providing training services is in no way an endorsement by CareerSource Hillsborough Pinellas of that program, institution or individual. CareerSource Hillsborough Pinellas has included in this list information provided to it by training providers and does not guarantee the accuracy of the information.


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